Employee Spotlight
Dalila Prado
How long have you been with Strive Medical, and what does a typical day look like for you?
I’ve been with Strive for almost three years as a Medical Documentation Specialist. My day-to-day includes a combination of structured tasks and flexibility. I manage medical documentation and charts needed for prescriptions, making sure physicians provide all necessary information so we can process our patient's orders efficiently.
I also collaborate closely with our auditing partners to ensure full compliance with all insurances we take. Accuracy and attention to detail are a big part of my role—I review documents, follow up on missing information, and help keep operations running smoothly. It’s a busy environment, but knowing the impact on patient care makes it incredibly rewarding.
Can you share a bit about your journey with Medical documentation and your role in the documentation process?
I joined the Medical Documentation department when it was first created to handle an increase in accounts. From the beginning, I saw opportunities to bring more clarity and consistency to the documentation process. I’ve always had a natural ability to organize information and make it easier to understand—not just for myself, but for the whole team. By stepping in where support was needed and proactively making improvements based on real-time feedback, I’ve been able to grow into a trusted and reliable resource across departments.
What has been your experience working with our auditing partners?
Working closely with our auditors has sharpened my attention to detail and helped me become more effective at communicating and solving problems for our patients. I’ve learned how to simplify complex processes into clear, actionable steps, which has helped bridge the gap between daily tasks and larger organizational goals.
What’s your favorite part of the job?
My favorite part is knowing that the work I do makes a real difference. I enjoy being the person the team can count on for clarity, accuracy, and consistency—especially when it comes to documentation from the clinicians. Whether it’s helping solve problems, answering questions, or just being a calm, steady presence, it’s rewarding to know I’m helping our team succeed and our patients get the care they need.