Strive Medical is looking for full-time Customer Experience Specialist to join our team! This is your opportunity to become part of a great company that puts our patients’ needs first.

About the Job

We are looking for a customer experience specialist who will work with our customers and patients and be an essential part of our patient care team. To be successful, you will need excellent communication skills, have a genuine desire to help others, and have strong computer skills.  This position can be remote, and candidates can be based anywhere in the US.

In this role, you will assess our customers’ various needs to provide expert service and advocate for the best solution to their problems. You will be responsible for building strong customer relationships with our customers (doctors and other referral sources), following up on products for patients, and managing our specialized programs.

Responsibilities Include:

• You will generate reports as needed and share with the broader team
• Communicate with manufacturer contacts and respond accurately and timely to their needs and inquiries
• Initiate follow-up calls regularly with patients and customers to review products and properly set up their account for future orders
• Manage special projects as needed and contribute as an active team member

Experience Required:

• Strong academic track record including minimum of a bachelor’s degree
• Demonstrated customer support experience
• Healthcare experience preferred*
• A passionate customer service advocate with strong critical thinking skills
• Highly motivated with strong time management/multi-tasking skills in a virtual environment
• Advanced MS Office skills, especially MS Excel
• Strong communication skills – ability to work independently and as part of a team
• Problem-solving experience

Our starting salary is approximately $45,000 depending upon your previous experience, and there is an annual bonus potential! Strive Medical offers health, vision, dental, and life insurance, paid time off and a 401k plan! If you are interested in joining a great team, send us your resume today! Apply at https://www.strivemedical.com/careers or https://www.indeed.com/cmp/Strive-Medical/jobs

About Us

Strive Medical is a nationwide medical supply provider committed to offering patients and healthcare professionals high-quality urological and wound care supplies. Strive Medical’s patients receive more than just supplies! The mission of Strive Medical is to provide every patient and customer with quality healthcare services through commitment, dedication, and promptness.Our team of skilled specialists partners with healthcare professionals to assist with each patients’ plan of care.